We Provide Systems & Solutions To Enable Humanity & Enrich The Planet:
It is not uncommon to hear or read statements which are along the lines of, “Human beings are selfish, ignorant, brutish, aggressive and untrustworthy creatures who will, if given the chance, lie, cheat, steal, destroy and even kill in order to benefit themselves at the expense of other people and the natural world.”
Now whilst such “people are basically bad” types of statement are undoubtedly true with regard to some individual human beings, and are no doubt equally true with regard to certain distinct groups or “criminal-gangs” of human beings, our general life experience and scientific research alike make it clear to us that in fact, “people in general are basically good.”
With the above in mind, therefore, we feel that it is important to point out that even though the systems and solutions we offer must inevitably include safeguards against “bad actors”, this is always done and must always be done in order to protect the good people of the world and must always be done in ways that respect and honor basic human rights.
Competence, Compassion & Clarity In Compliance:
Because one of the core areas of our work is in devising, developing and embedding Compliance Systems, obviously we must create such systems so that “bad actors” are ideally prevented from engaging in “bad action” in the first place.
However, if the prevention of bad action has not been possible for any reason, then our systems must quickly, accurately and effectively identify “bad actors” whilst the bad action is taking place or as soon as possible after any bad action has occurred.
Therefore we must ensure that our Compliance Systems are designed to function extremely competently in the most effective and ethical manner possible. This of course includes training the people who must operate and manage such systems so that they too are able to function extremely competently in the most effective and ethical manner possible.
In order to facilitate the highest levels of competence, ethical conduct and organizational effectiveness, we must start with ensuring clarity as to what is actually required in order to ensure compliance, both in terms of complying with relevant laws, protocols and regulations and in terms of complying with the practical procedures that enable the various systems we provide to actually work.
All of which can imply that ensuring appropriate compliance will produce a very cold and soulless environment – but that is not the case at all, because in addition to facilitating competence by ensuring clarity we also encourage and facilitate the wise and appropriate use of compassion in the workplace.
Whenever human beings are dealing with other human beings, especially in a community or in an organizational environment where compliance with laws, protocols and regulations is not only mandatory but essential for the survival and health of that organization or community, there is often a tendency for people to become somewhat “clinical”, “heartless” and “hard” – almost robotic.
Such inhumane human behavior in the workplace, and even in the wider community, ultimately proves to be counter-productive from the perspective of the organization, and extremely unhealthy from the perspective of the individuals themselves.
Conversely, as recent research shows, nurturing a humane culture of proactive compassion throughout an organization improves performance, effectiveness, health, professionalism and community-spirit.
Given the above, we hold the view that far from being mutually exclusive processes, compliance and compassion go hand in hand and both work together in support of ethical and effective action in the workplace and beyond.
Therefore, a core aspect of the training and development services we provide as a natural part of installing our various Compliance Systems is to facilitate both Technical Competence and Compassionate Professionalism.
Author: Ray Murray
Consultant | Global Project Engineering Group